Refund and Returns Policy

RETURNS AND GENERAL ORDER INFORMATION

Please note: Orders CANNOT be changed, modified, or cancelled after checkout.
You can return unused items, with tags, to us within 7 days of receipt for a full ONLINE STORE CREDIT.
We only offer ONLINE STORE CREDIT for returns. We do NOT issue refunds to your original method of payment. Returns MUST be postmarked within 7 days of receipt of the order.
Credit will be applied for the amount paid for the items(s) you purchased. Credit will only be applied for the item(s), not for any shipping and handling charges.
Merchandise may be returned for ONLINE STORE CREDIT only within 7 days of the fulfillment date.
Non Refundable Items: Sale Items, Swimwear, Yoga Pants, Bodysuits and Intimates, Undergarments and all Accessories are FINAL SALE and NOT eligible for returns. Accessories are Jewelry, Hats, Scarves, Sunglasses, Handbags and Belts.
To be eligible for a return, your item must be unwashed and unworn. Shoes must be unworn and free of any scuffs or marks. All merchandise must be returned with original tags and in the same condition that you received it and must also be in the original packaging with original receipt. Merchandise that has been clearly worn, stained, or otherwise damaged will not be accepted. Store credit cannot be applied to future purchases until the return is processed.

You have 7 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a Shabreya gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us.

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

RETURNS FOR ONLINE PURCHASES IN STORE

Your original invoice must be presented at the time of return for store credit.
Our store is unable to process refunds for any online purchases.
Any orders returned in-store will be issued a STORE CREDIT ONLY. There will be no exceptions made. The store is NOT authorized to issue refunds.

EXCHANGES

Due to our limited quantities and the high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for ONLINE STORE CREDIT ONLY.

DEFECTS OR PROBLEMS WITH YOUR ORDER?

If you have received an item with any problems or defects, please contact us at service@shabreya.com within 2 DAYS to inform us of the issue. If we are not notified within 2 days of you receiving the item, then it will no longer qualify for a return. You must include a photo of the damage / defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

RETURN INSTRUCTIONS

Carefully Pack your item(s) in their original package and send them back within 7 days of receiving your order.

Address the package to :
Shabreya Beauty – Attention Returns
#4 La Fontaine, Cameron Road,
Petit Valley
+1 (868) 327-9566

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns must be postmarked within 7 days of the receipt of the order. No Exceptions.
All merchandise must have the original tags and be returned in original, unworn conditions.
You cannot receive a credit on orders returned outside of the 7-day mark.

REFUNDS AND PROCESSING

Please allow 5-10 business days for return processing once Shabreya receives the returned merchandise. Once processed, we will email you an E-Gift Card with your Online store credit that you can use on future Shabreya.com orders only.
Online Store credit does not expire.

What is the Store Returns Policy?

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:

Dresses
Bodysuits
Accessories
Shoes
Swim & Lingerie
Beauty
NovaKids
Sale Items

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice.
Damaged, defective, or incorrect items must be reported within 3 days of delivery.
Return drop-offs are not accepted at our corporate office.
We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

What items are final sale?

All items that are bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

How refunds work?

Shabreya Beauty issues refunds to the original form of payment used on an order in the event that your order:

Is canceled by Shabreya Beauty
One or more of your items sold out since your order was processed
Item(s) proved to be received damaged, defective, or incorrect

Shabreya Beauty will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.